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FAQs (Frequently Asked Questions)

Please find answers to our most common questions below.  Thanks so much for checking us out!

HOW LONG WILL SHIPPING TAKE?

Our fulfillment center is currently overseas. The average shipping time is 2-4 weeks for some products, depending on weight and if it is a custom product or not. In some cases shipping may take longer than 3 weeks if the package gets hung up in customs on its way into your home country, or is taking longer than usual to be accepted by your Country of residence. We ship worldwide so delivery times will vary and on rare occasions may take up to 8 weeks. 

Please remember we ONLY do FREE shipping Worldwide and Standard shipping, this means that your order will not arrive as quickly as it would had we charged for shipping. .

WILL I RECEIVE A TRACKING NUMBER?

U.S orders will be shipped via USPS with tracking numbers.

Tracking numbers will not be available for GIVEAWAY products.

Tracking numbers are sent once item has been processed and accepted by Overseas Courier. Some cases it may take up to 7 days to receive tracking depending on time of the year and high order volume.

INTERNATIONAL orders will be fulfilled from our oversea fulfillment centers.  This format of shipping does not include tracking numbers that function outside the United States. They will track the progress of the package through the origin country, but once the package is in the air it will no longer work.  We can provide you the international tracking number upon request.

I ORDERED MORE THAN 1 ITEM, AND I HAVE ONLY RECEIVED ONE ITEM, WHY IS THAT?

If you place an order with us for multiple items it is more than likely going to be shipped in more than one package.  Please allow some time for all of your items to arrive.

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL ... WHAT'S GOING ON?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.

THERE ARE NO SHIPPING METHODS AVAILABLE FOR MY CART OR DESTINATION

Some of FREE products are LIMITED to 1 order per customer, so if you receive this message, please kindly check your order cart. If you want to order more than 1 FREE products, you might have to place another order. 

I WANT TO CHANGE MY ORDER / ADDRESS, CAN I?

Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.  We process orders the same day they are placed.  If a change needs to be made to your order please contact us at contact@shopygifts.com ASAP and we will do our best to accommodate that change, BUT we can not make any promises.  If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.  In that case, you can send the wrong item to our corporate offices and once received we can send out a corrected item.

I HAVE A QUESTION ON MY ORDER OR ON YOUR STORE THAT IS NOT YET ANSWERED HERE, HOW DO I GET A HOLD OF YOU?

Please email us at contact@shopygifts.com and we'll respond as soon as we can

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